1. General
1.1. NEVŞEHİR SEYAHAT TURİZM TİC. LTD. ŞTİ. (“Platform Owner”), through the website with the domain name www.nevsehirseyahat.com.tr
and its own mobile application, provides services for listing trips, bus ticket reservations and sales within the scope of the passenger transportation service it offers directly. In this Terms of Use document, the Website and Mobile Application shall be referred to together as the “Platform”.
1.2. Please read this page whenever you visit our Platforms or wish to purchase a ticket. As of your first visit to our Platforms, you are deemed to have fully understood and accepted as an integral whole the provisions set out below containing important information regarding the visitation and/or use of the Platform.
1.3. These Terms of Use form an integral whole together with all other explanations, policies and rules available on the Platform.
2. Definitions
2.1. These Terms of Use apply to everyone who visits the Platform, purchases a ticket and/or becomes a member. Within the scope of these Terms of Use, the term “User” refers to all individuals who either register as a member of the Platform (“Member”) or simply visit the Platform to purchase a bus ticket or only to browse (“Visitor”).
2.2. The term “Service” refers to the process by which Users purchase bus tickets through the Platform.
3. Provisions
3.1. The information, forms, all types of content on the Platform and these Terms of Use may be changed without prior notice.
3.2. The design of the Platform, images, HTML code and all content created by us, including but not limited to trademarks and logos, belong to the Platform Owner or to third parties from whom the Platform Owner has obtained rights under legal agreements. Users may not use, share, distribute, display, reproduce or create derivative works from any products subject to these intellectual and/or industrial property rights.
3.3. In accordance with Law No. 5651 on the Regulation of Publications on the Internet and Combating Crimes Committed by Means of Such Publication and other applicable legislation, records related to all transactions carried out by Users may be logged and stored within the legal period in order to comply with our legal obligations. Such records may include: visit time and duration, pages viewed, and the website visited immediately before the Platform. This information is used only to measure Platform activity and generate ideas to improve the Platform. The Platform is open to the access of all Users.
3.4. Users agree and undertake that they will not reproduce, copy, distribute or process any content on the Platform – including but not limited to electronic texts, visual and audio images, video clips, files, databases, catalogues and lists – and that they will not directly or indirectly compete with the Platform Owner by means of these actions or in any other way. Within this scope, copying, reproducing, transmitting, processing or displaying any content or interface on other websites and/or channels without the written consent of the Platform Owner is prohibited. Any content accessed and/or viewed through the Platform may not be used or displayed in any environment, particularly on the internet, by third parties without the prior written approval of the Platform Owner; otherwise, such use shall be deemed unlawful. Since some of the content used on the Platform is used by the Platform Owner under legal agreements, third parties may also hold intellectual and/or industrial property rights. In case of any action in breach of these Terms of Use, all legal rights of such third parties are also reserved.
3.5. Access by third parties to the database storing the content accessed and/or viewed through the Platform is considered lawful only if it is for the purpose of viewing the relevant content and/or is performed in the manner and scope permitted by the Platform Owner. Any other type of access is unlawful. The database and all or part of the data contained therein may not be copied, transferred to another database, or made accessible to third parties through another database without the prior written approval of the Platform Owner.
3.6. It is forbidden to intensively extract data from the database in order to obtain content accessed and/or viewed through the Platform. In case of violation of this prohibition, the Platform Owner and/or right-holder third parties may use all their legal rights to ensure that such individuals are punished under applicable legislation for “unauthorized access to an information system”.
3.7. The Platform Owner does not provide any guarantee with respect to the services it offers. It is not possible to develop and operate computer programs (software) and data processing systems (hardware) in a completely flawless manner nor to eliminate all unforeseen factors related to the internet environment. Therefore, the Platform and its content are provided on an “as is” basis. The Platform Owner shall not be held liable for any failure, error, cancellation or delay of any trip; any connection interruptions arising from internet infrastructure or telecommunications provider companies; any possible errors, unintentional omissions, defects or lack of information that may occur on the Platform as a result of computer viruses or other reasons; or for any loss or damage arising from interruptions or delays suffered by Users. Users acknowledge that in the event of any breach of the rules and obligations set forth in these Terms of Use, the Platform Owner reserves the right to block their access and apply any and all sanctions, without limitation.
3.8. The Platform Owner may provide links and/or redirections to other websites through the Platform. The Platform Owner may publish advertisements of contracted third parties and/or application forms related to various services and may redirect Users to advertisers’ or third parties’ websites via such forms and advertisements. The existence of these links does not mean that the content of other sites and pages is monitored or approved by the Platform Owner. The Platform Owner is not responsible for the privacy practices, content or privacy policies and practices of third parties of the websites accessed via such links. The Platform Owner has no responsibility for the content accessed through these links, nor is it liable for any loss arising from transactions carried out on such sites. By accessing other websites using these links, Users accept in advance that they bear full responsibility.
3.9. All responsibility for actions performed by Users on the Platform belongs to the relevant User. In particular, and not limited to shared/communal computer usage, membership or purchase transactions may be viewed by third parties using the same device. Users must exercise maximum caution in this regard.
3.10. Membership on the Platform is for personal use. Members have the option to obtain more information regarding the services and to cancel their membership. Members may change or update their membership preferences or membership information at any time. They may also close their membership accounts whenever they wish.
3.11. These Terms of Use and other texts on the Platform automatically cease to be in force if the Platform is shut down by the Platform Owner for any reason. However, the Platform Owner reserves the right to change its business, commercial partnership and domain name and to continue the same activities under a different domain name. Such changes will have no effect on these Terms of Use.
4. General Rules
4.1. The User accepts and undertakes that they are responsible for the content and accuracy of passenger information entered into the Platform, that no changes can be made to such information once it has been submitted to the system, and that they bear all responsibility for any damage arising from this.
4.2. The User accepts and undertakes that, for tickets purchased through the Platform, they will comply with the applicable legislation regarding passenger transport services and/or the carrier company’s applicable travel rules.
4.3. The User accepts and undertakes that the Platform Owner shall not be liable for any issues that may arise with trips relating to tickets purchased via the Platform due to reasons beyond its control such as national or international political events, strikes and civil movements, minimum passenger requirements, overbooking, natural events affecting the viability of the route, force majeure, extraordinary circumstances, unavailability of seats or technical failures.
4.4. When completing a purchase on the Platform, the User must correctly enter their name, phone number, Turkish ID number and/or passport number, e-mail address, credit or debit card number, and card expiry date. The User accepts and undertakes that the Platform Owner shall not be liable for any problems arising from incorrect or incomplete information. The Platform Owner will send electronic communications to the contact details entered by the User at the time of purchase in order to inform the User regarding the service provided.
4.5. For all purchase transactions carried out via the Platform, payments shall be made by credit or debit card. The User accepts and undertakes that the bank or credit card used for payment must be a member of the 3D Secure system. Since 3D Secure ensures that transactions are carried out via a full authentication method on its own system, the User declares that sole responsibility for such transactions lies with them and that they may not raise a spending objection for payments made via the Platform. The User accepts that the Platform Owner is not responsible for any problems that may arise due to 3D Secure.
5. Personal Data Protection and Privacy
5.1. The Platform Owner undertakes to keep personal data and customer information confidential and to take all necessary measures to protect them in accordance with applicable legislation. For more information regarding personal data, please refer to the Personal Data Protection Notice.
5.2. In cases where compliance with obligations arising from applicable legislation is required, where information is requested by competent administrative and/or judicial authorities as part of an investigation or inquiry conducted in accordance with legal and procedural rules, and/or where it is deemed necessary to provide information for the protection of Visitors’ safety, the Platform Owner may share visit, purchase and similar necessary information with third parties.
6. General Provisions
6.1. The laws of the Republic of Turkey shall apply to the implementation and interpretation of these Terms of Use and to the management of all legal relationships arising within the scope of these Terms of Use. İzmir Courts and Enforcement Offices shall have jurisdiction over any disputes arising from or in connection with these Terms of Use.
6.2. In all circumstances legally considered as force majeure, the Platform Owner shall not be liable for any delayed or non-performance of any of its obligations arising out of these Terms of Use. Such cases shall not be considered as delay, non-performance or default on the part of the Platform Owner, and the Platform Owner shall not be obliged to compensate Users for any loss arising from these situations. The term force majeure shall be interpreted as events that occur beyond the reasonable control of the Platform Owner and which cannot be prevented despite the exercise of due care. Within this scope, and without limitation, natural disasters, riots, war, strikes, pandemics, communication problems, infrastructure and internet failures and/or interruptions, power cuts, severe weather conditions and/or administrative decisions shall be considered as force majeure.
6.3. Notifications to be made to Users in case they purchase tickets shall be made via the e-mail addresses and/or phone numbers they provide in the relevant sections of the Platform. The Platform Owner shall not be liable for failure of notifications due to Visitors and/or Members providing incorrect contact details.
6.4. When becoming a member of the Platform and/or purchasing a ticket, Users specify their preferences regarding commercial electronic messages and communications from the Platform Owner. Members may change their communication preferences at any time through the relevant section of the Platform. Visitors using the Platform without becoming a member may also notify the Platform Owner of their communication preferences at any time via e-mail, phone or similar methods.
6.5. The parties accept that, in any dispute that may arise from these Terms of Use, the Platform Owner’s books and records, computer records, confirmed fax messages and e-mails shall constitute valid and binding evidence.
6.6. The fact that the Platform Owner does not exercise or delays the exercise of any of its rights arising from these Terms of Use and/or applicable legislation shall not be interpreted as a waiver of such rights.
